Wipro Job Recruitment 2023 For Administrator - Job Of The Week 2023

About The Job :

The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction

Key Job Responsibilities

• Ensure timely response of all the tickets raised by theclient end user
  1. Service requests solutioning by maintaining quality parameters
     1. Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
     2. Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolutiontimeframe
• Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high prioritytickets/ service
• Installing and configuring software/ hardware requirements based onservice requests
• 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements andrequests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
• Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
• Coordinate with on-site team for complex problem resolution andensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent practical experience.

SKILLS

• Process Excellence – Ability to follow the standards and normsto produce consistent results, provide effective control and reductionof risk – Expert
• Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Competent
• Technical knowledge – knowledge of the various devices/network etc which the administrator have to service - Expert