Wipro Job Recruitment 2023 For Administrator - Job Of The Week 2023
Organization
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Wipro |
Name of the Post |
Administrator |
No of Vacancies |
Various Post |
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Age limit |
18 - 27,30 years |
Educational Qualification |
Any Graduate equivalent examination from a recognized Board or University
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About The Job :
The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction
Key Job Responsibilities
- Ensure timely response of all the tickets raised by theclient end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolutiontimeframe
- Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high prioritytickets/ service
- Installing and configuring software/ hardware requirements based onservice requests
- 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements andrequests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
- Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
- Coordinate with on-site team for complex problem resolution andensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner
BASIC QUALIFICATIONS
- Bachelor’s degree, or equivalent practical experience.
SKILLS
- Process Excellence – Ability to follow the standards and normsto produce consistent results, provide effective control and reductionof risk – Expert
- Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Competent
- Technical knowledge – knowledge of the various devices/network etc which the administrator have to service - Expert