Fresher Phone Banking Officer Job In ICICI Bank

Job Title: Phone Banking Officer

Experience: 0.00 - 5.00 years

About the Role:

As a Phone Banking Officer, you play a crucial role in enhancing the banking experience for our diverse customer base. This position offers a unique opportunity to engage with customers, address their queries, and provide assistance across various banking, financial, and investment needs. Your primary responsibility is to resolve customer issues efficiently over the phone, ensuring a seamless banking journey. Additionally, you will leverage your understanding of customer profiles, demographics, and banking behavior to cross-sell relevant products and services, contributing to revenue growth while maintaining a customer-centric approach.

Key Responsibilities:

1. Query Resolution:

   • Handle and resolve customer complaints promptly and effectively.

2. Customized Solution Offering:

   • Provide customers with tailored products and services to meet their specific needs.

3. Behold Our Values:

   • Uphold fairness in products and services, ensuring a balance between customer satisfaction and the bank's interests.

4. Providing 360-degree Banking:

   • Collaborate with internal teams to offer comprehensive banking solutions based on customer requirements.

5. Training:

   • Support and participate in the bank's training initiatives to enhance staff knowledge and improve cross-selling results.

6. Adherence to Compliance:

   • Ensure strict compliance with information security norms and quality process standards.

Key Qualifications & Skills:

1. Educational Qualification:

   • Graduates

2. Good Communication:

   • Strong oral and written communication skills, along with effective negotiation abilities.

3. Customer Service Skills:

   • Actively listen to customer grievances, making them feel valued and understood.

4. Synergize with Team:

   • Collaborate willingly with various teams for on-ground support and deliver necessary enablers.

5. Proactivity:

   • Address customer concerns proactively, providing viable solutions.