Microsoft Recruitment 2022 Apply Online | Technical Support Job For Graduates In Bangalore | Microsoft Career 2022

Microsoft Recruitment 2022: Microsoft has released Recruitment 2022 notification to fill up Technical Support Engineering Vacancy. Interested candidates may apply online on before the last date.

Microsoft Recruitment 2022 Notification Overview

Microsoft Recruitment 2022 Eligibility Details

Responsibilities

Your Responsibilities

• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications

Language Qualification

Mandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking.

• Bachelor degree in Computing Science or an IT-related field
• Microsoft certification preferred (MCSE, MCDBA, MCSD)
• Field knowledge in Dynamics CRM or other CRM system is preferred
• Exhibit analysis, problem resolution, judgment and decision making skill s in order to assist customer with their technical issue.
• Demonstrate strong customer service attributes.
• Proven experience managing and maintaining SQL Server or Networking
• Web application development or Auto test experience on .net/C#/C++/Java and other programming languages.
• Past experience of Support Professional in IT field or IT Technical Consultant is preferable.

Experience in one or more of these areas desirable

• Microsoft Dynamics CRM Experience or a Developer focused background would be beneficial but not essential.
• In depth knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Exchange, Visual Studio).
• Ability to take Technical Leadership in one specific product or area of business processes.

Selection Process for Microsoft Recruitment 2022

Selection Will be Based either Written Exam/Interview

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