Infosys Job Recruitments 2023 | Process Executive Post | IT Company Jobs in for Graduates in Bangalore

Job Position: Process Executive
Company Name: Infosys 
Qualification: Graduation
Job Location: Bangalore, India
Salary: Upto Rs. 6LPA (Expected)

Job Description:-

Required Qualification & Skills:-

Educational Requirements:- Graduate
Preferred Skills:- Customer Service->Technical->Regular – Service Desk-> Voice->Chats->email Chats
Work Experience: 0 Years
Roles & Responsibilities:-

L1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B)
European client – WFO/WF client location which is in Bellandur Bangalore
24/7 weekly shift roaster/International call handling experience,6 days working.
Troubleshooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add-ins/PST/DST/, BIOS, Drivers & Installation
Ping command
Difference between service requests & incidents.
Aware of the SLA/Metrics handled.