English & Hindi
35000 - 45000 / MONTH
All Over India
|Name of the Post
|Product Solutions Engineer
|No of Vacancies
|18 - 27,30 years
|Any Graduate equivalent examination from a recognized Board or University
gTech Global Customer Experience (gCare) is a solution-generating effort that helps our Sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Business, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users.
In this role, you will provide high-quality customer care to advertisers and Business teams, managing issues for Google advertiser based on Display, YouTube, Google Analytics, Shopping, Google Marketing Platform (GMP), and Mobile/Apps. This support consists of preempting, detecting, and resolving sensitive and complex issues across Google Ads products, identifying patterns of issues for business and customers, partnering with Product Operations and Engineering to resolve product issues, and managing complex issues to resolution to enhance the customer experience.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.