Ericsson Job Recruitments 2023 | Support Service Specialist Post | Private Jobs Near Me 

Job Position: Support Service Specialist
Company Name: Ericsson
Qualification: Graduation
Salary: up to ₹4 LPA*
Location: Bangalore, Karnataka, India

Job Description:

Education: Graduate in B.Com, BBM, BBA or relevant degree
Very good communication skills
Problem Management.
Incident management.
Roles & Responsibilities:-

Responsible for the timely execution of all tasks according to the job description and the instructions received from the manager.
Act as the first point of contact for suppliers and Ericsson employees working in relation with Ericsson’s suppliers, via all means of communication available.
Ensures good collaboration with team members and all supporting functions across the company.
Delivers all activities efficiently.
Manages all activities of high complexity level.
Works closely with all support functions to ensure critical cases are solved correctly and timely.
Participates in projects and represents the organization in meetings regarding the process or the ways of working.
Ensures that all documents/ presentations requested are created according to indications received and are delivered timely.
Acts like a domain expert.
Respects time schedule and working hours as communicated by the Manager.
Handle inquiries by taking the following actions: Receive inquiries by email/chat, use computerized systems to access the details of customers, receive inquiries by phone and ensure customer queries are answered to their satisfaction, log ticket, dispatch or resolve tickets according to work instructions, handle request with high complexity level.
Responsible for Incident Management within ITIL Framework by taking the following actions: prioritize high severity or escalated tickets, and follow up pending tickets.
Assure Quality Control in key areas by taking the following actions: understand the purpose of quality control, and provide necessary support as required.
Has the integrity to respect private and confidential information by taking the following actions: understand the responsibility in data security, analyze sensitive information and ensure it is secure.