Ciena Recruitment 2023 | Graduate Associate, GTS – Global Technical Support Job vacancy In Gurgaon | Private Company Jobs In Gurgaon For Graduates
Job Title - Graduate Associate, GTS – Global Technical Support
Qualification - Gradaution
Company Name - Ciena
Location - Gurgaon, Haryana, India
Salary - Rs. 3 to 5 LPA
Required Qualifications & Skills:-
Bachelor’s degree in a technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years of related experience or an equivalent combination of education and experience
Foundation knowledge of the operation of fibre optic transport and/or switching equipment.
Preferably has experience in a technical support role with an equipment vendor in the Telco industry.
Basic problem-solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fibre optic facilities.
Proficiency with various ‘office’ software applications including Microsoft Outlook, Microsoft Word, and Excel
Ability to analyze, troubleshoot and resolve problems
Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
An understanding of transport and switching systems for telecommunications applications and Optical Networking
Familiar with various types of test equipment for optical and protocol testing
System-level troubleshooting on fibre optic telecommunications transport and switching equipment.
Good foundation knowledge of OTN, SONET/SDH/DWDM and Carrier Ethernet protocols, and a general understanding of other Switching/transport concepts are required.
Knowledge of computers, data communications, Linux and IP network experience would be a benefit.
Experience with network management systems would be beneficial
Strong background in relationship building and Customer focus
Ability to deal with stressful situations
Must have the ability to communicate in the English language both verbally and in writing
Roles & Responsibilities:-
Automate data collection and issue resolution
Provide remote technical support on identified CIENA products 24×7 when required. The on-call duty includes evenings and weekends.
Review with senior engineers issues found in the field and assist Communication with Design and Supply Chain on problems found
Utilize debug tools as well as lab research to aid Customer’s technical problems. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
Provide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training
Contribute to publishing of MOP/ISB/FSB documents.
Contribute to knowledgebase (KCS)
Perform a Customer Lead Engineer role for specific customers
Resident Engineering functions on-site or remote
Travel to customer sites and Ciena locations globally