Accenture Recruitment 2022 | Operations Associate Job vacancy In Hyderabad | Private Company Jobs In Hyderabad For Graduates
Job Title - Operations Associate
Qualification - Graduate
Company Name - Accenture
Location - Hyderabad
Salary - Rs. 2 to 4LPA
Ability to handle disputes
Ability to manage multiple stakeholders
Ability to meet deadlines
Strong analytical skills
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your own team and your direct supervisor
In this role you will be given detailed instructions on all tasks
The decisions that you make impact your own work and are closely supervised
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support. This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services.